Thank you for purchasing furniture and chairs from Gybercell LLC. To ensure your shopping experience, please carefully read the following return policy before requesting a return.

I. Return Request Time

To return an item, please contact our customer service team within 7 days of receiving the item to submit a return request. Return requests submitted after this timeframe may not be processed.

II. Eligible Return Situations (This includes both opened and unopened products)

You can request a return or refund in the following situations:

The product has a quality issue;

The product was damaged during shipping;

The received product does not match the order contents.

When requesting a return, please provide your order number and relevant photos so we can verify the situation.

III. Returned Item Requirements

To ensure smooth return processing, returned items must meet the following conditions:

The product is unused and undamaged;

The product is in its original condition and does not affect resale;

The product packaging is intact and includes all accessories, instructions, and original packaging materials.

If the product does not meet the above conditions, we may not be able to accept the return request.

IV. Situations Where Returns Are Not Supported

Returns are generally not supported in the following situations:

The product has been used or damaged by the customer;

The return request period has expired;

Damage caused by improper installation or use;

Special promotional or customized products (as specifically stated on the page).

V. Return Process

The return process is as follows:

Contact customer service to submit a return request;

Customer service reviews and confirms eligibility for return;

Return the product to the address provided by customer service;

After receiving the product and confirming that it meets the return conditions, we will process the refund within 7-10 business days.

The refund will be returned to the original payment method.

VI. Return Shipping Costs

If the return is due to product quality issues or the wrong product was sent, we will bear the return shipping costs;

If the return is due to personal reasons, the return shipping costs must be borne by the buyer.

VII. Contact Us

For returns or inquiries, please contact us through the following methods:

Address: 231 Arundel Rd W Brooklyn MD 21225

Phone: +1 6164896040

Email: breonna@gybercell.online

We are committed to providing every customer with high-quality furniture products and a satisfying shopping experience.